Quality policy and objectives

Quality policy

ITVC Global implements, maintains and continually improves its quality management system in accordance with ISO 9001. This provides a foundation for every team member to contribute their expertise and capabilities to training, consulting and technical support.

All managers and employees recognize that the company’s development is closely linked to each individual’s development and to its ability to meet customers’ legitimate requirements.

Quality objectives

• Deliver the business plan: achieve 100% of planned annual revenue, maintain and expand markets, and research and develop new business areas.
• Ensure project quality: provide sufficient personnel and equipment to meet 100% of consulting projects’ quality, schedule and safety requirements, with no major customer complaints.
• Improve operational efficiency: improve management, reduce costs, conserve materials, improve employees’ living standards and work towards the company’s overall annual profit target of 20%.
• Develop human resources: provide regular training and strengthen capabilities to meet the company’s development needs.
• Address feedback: fully resolve 100% of customer complaints, if any.

Monitoring and implementation

Quality objectives are monitored and reviewed monthly. Departments, teams and groups establish objectives, plans and implementation measures suited to their functions, contributing to delivery of the company’s overall annual plan.