Archived training programme from 2015–2016. Standard editions, fees, offers and schedules, where stated, are retained from the original programme. Use the service request box to discuss current training needs.
Introduction
According to the International Organization for Standardization (ISO), ISO 9001:2015 was officially published in late September 2015, replacing ISO 9001:2008.
At that time, organisations using ISO 9001:2008 needed to begin studying the changes, updating their quality management systems and transitioning their certification to ISO 9001:2015. Organisations preparing to establish a quality management system were advised to use the 2015 edition from the initial research and project-planning stage.
To support organisations transitioning or establishing a quality management system to ISO 9001:2015, ITVC Global offered the course “Updates, interpretation of requirements and transition guidance for ISO 9001:2015”. The course explored changes in the approach, framework and requirements, helping participants plan and implement a system appropriate to their organisational context, address limitations and improve its effectiveness in their operations.
Course objectives
The course provided participants with information on:
The background, purpose and changes to ISO 9001 requirements in the 2015 edition.
Interpretation and analysis of ISO 9001:2015 requirements.
The approach, content and sequence for transitioning a quality management system to ISO 9001:2015.
The announced programme included free ISO 9001:2015 standard materials and guidance on updating and transitioning between editions.
By the end of the course, participants were expected to have the knowledge and understanding needed to apply the requirements flexibly and effectively when updating their quality management systems to ISO 9001:2015.
Training content
Main course topics
Overview of quality management under ISO 9001:2015.
Interpretation and analysis of ISO 9001:2015 clauses, highlighting changes from the 2008 edition.
Discussion of quality management: organisational context, process management, risks and objectives, and organisational knowledge.
Guidance on planning and implementing quality management system updates and transition to ISO 9001:2015.
Who should attend
Senior leaders, middle managers and ISO team members.
Schedule and venue
Schedule: two days, Friday–Saturday, 30–31 October 2015.
Venue: ITVC Global Co., Ltd., Room 286, Floor 2, Solega Building, 275 Lach Tray Street, Ngo Quyen District, Hai Phong.
Participation fees
VND 1,200,000 per participant.
Special offer: VND 1,000,000 per participant for registrations of three or more people, or registrations made at least ten days before the course.
Discuss ISO 9001 training with ITVC
Send your requirements so ITVC can advise on the service scope and provide a suitable quotation.
Course title: Updates, interpretation of requirements and transition guidance for ISO 9001:2015. Provider: ITVC Global. Venue shown: Room 286, Floor 2, Sholega commercial building, 275 Lach Tray Street, Ngo Quyen District, Hai Phong.Quality cycle: marketing and market research → design and development → planning and implementation → procurement and supply → production or service provision → verification → packing and storage → sales and distribution → installation and commissioning → technical support → after-sales service → end-of-life handling.Process concept: a procedure specifies how an activity or process is performed. Inputs and resources enter a process, whose related or interacting activities transform them into outputs, products or services. Monitoring and measurement take place before, during and after the process.ISO 9001 development shown in the historical slide: 1987 — first edition with 20 elements; 1994 — second edition; 2000 — third edition and the process approach; 2008 — minor changes; 2015 — a new structure and risk-based thinking. The slide’s description of 2008 as “current” belongs to its historical context.Seven quality management principles in ISO 9001:2015: customer focus; leadership; engagement of people; process approach; improvement; evidence-based decision making; and relationship management.Elements of a single process: input sources (previous processes, internal or external suppliers, customers and other interested parties) → inputs (matter, energy and information, such as materials, resources and requirements) → activities between a start and an end point → outputs (matter, energy and information, such as products, services and decisions) → output recipients (subsequent processes, internal or external customers and other interested parties). Checkpoints and controls monitor and measure performance throughout.PDCA structure: the quality management system (Clause 4) receives organisational context, customer requirements and interested parties’ needs and expectations. Planning (6) is Plan; Support and Operation (7–8) are Do; Performance evaluation (9) is Check; Improvement (10) is Act; Leadership (5) is central. Outputs include customer satisfaction, quality management system results, and products and services.Significant changes: structure and terminology; products and services; interested parties’ needs and expectations; risk-based thinking; applicability; documented information; organisational knowledge; and control of externally provided products and services.The ten ISO 9001:2015 clauses: 1 Scope; 2 Normative references; 3 Terms and definitions; 4 Context of the organisation; 5 Leadership; 6 Planning; 7 Support; 8 Operation; 9 Performance evaluation; 10 Improvement.Clause 4 — Context of the organisation: 4.1 Understanding the organisation and its context; 4.2 Understanding interested parties’ needs and expectations; 4.3 Determining the scope of the quality management system; 4.4 The quality management system and its processes.Clause 5 — Leadership: 5.1 Leadership and commitment; 5.2 Quality policy; 5.3 Organisational roles, responsibilities and authorities.Clause 6 — Planning: 6.1 Actions to address risks and opportunities; 6.2 Quality objectives and planning to achieve them; 6.3 Planning of changes.Clause 7 — Support: 7.1 Resources; 7.2 Competence; 7.3 Awareness; 7.4 Communication; 7.5 Documented information.Clause 8 — Operation: 8.1 Operational planning and control; 8.2 Requirements for products and services; 8.3 Design and development of products and services; 8.4 Control of externally provided processes, products and services; 8.5 Production and service provision; 8.6 Release of products and services; 8.7 Control of nonconforming outputs.Clause 9 — Performance evaluation: 9.1 Monitoring, measurement, analysis and evaluation; 9.2 Internal audit; 9.3 Management review.Clause 10 — Improvement: 10.1 General; 10.2 Nonconformity and corrective action; 10.3 Continual improvement.
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