ISO 9001:2015 interpretation and internal auditing training programme

Archived training programme from 2015–2016. Standard editions, fees, offers and schedules, where stated, are retained from the original programme. Use the service request box to discuss current training needs.

Day one — Interpretation of the standard

Overview of quality management under ISO 9001:2015

• General awareness of quality and quality management.
• Development of the ISO 9000 quality management model.
• The ISO 9001:2015 quality management system model.
• Major changes from ISO 9001:2008 to ISO 9001:2015: approach, structure, clauses and requirements.
• Discussion of quality management.

Interpretation and analysis of ISO 9001:2015

Clause 4: Context of the organisation

• 1 Understanding the organisation and its context.
• 2 Understanding the needs and expectations of interested parties.
• 3 Determining the scope of the quality management system.
• 4 The quality management system and its processes.
• Discussion of organisational context and process management.

Clause 5: Leadership

• 1 Leadership and commitment.
• 2 Policy.
• 3 Organisational roles, responsibilities and authorities.
• Discussion of leadership and commitment.

Clause 6: Planning

• 1 Actions to address risks and opportunities.
• 2 Quality objectives and planning to achieve them.
• 3 Planning of changes.
• Discussion of risk and objective management.

Clause 7: Support

• 1 Resources.
• 2 Competence.
• Discussion of organisational knowledge.
• 3 Awareness.
• 4 Communication.
• 5 Documented information.
• Discussion of awareness and control of documented information.

Clause 8: Operation

• 1 Operational planning and control.
• 2 Requirements for products and services.
• 3 Design and development of products and services.
• 4 Control of externally provided processes, products and services.
• Discussion of operational planning and control.
• 5 Control of production and service provision.
• 6 Release of products and services.
• 7 Control of nonconforming outputs.
• Discussion of production and service provision control, and control of nonconforming outputs.

Clause 9: Performance evaluation

• 1 Monitoring, measurement, analysis and evaluation.
• 2 Internal audit.
• 3 Management review.
• Discussion of monitoring, measurement, analysis and evaluation.

Clause 10: Improvement

• 1 General.
• 2 Nonconformity and corrective action.
• 3 Continual improvement.

Day two — ISO 9001:2015 internal auditing skills

Introduction to internal quality audits

• The concept, purpose and requirements of internal auditing.
• Stages in conducting and managing internal audits.

Internal audit planning

• Purpose and requirements of an internal audit plan.
• The basis and methods for internal audit planning.
• Discussion exercise: Prepare an internal audit plan.

Preparing for an internal audit

• Purpose and requirements of audit preparation.
• Prepare an internal audit programme.
• Prepare audit questions.
• Discussion exercise: Prepare an internal audit programme and audit questions.

Conducting and reporting internal audits

• Purpose and requirements of conducting an internal audit.
• Sample information and evaluate audit evidence.
• Classify audit findings.
• Prepare nonconformity reports and an internal audit report.
• Discussion exercise: Review audit situations and report nonconformities.

Audit follow-up

• Requirements for taking follow-up action on audit findings.
• Review internal audit activities.
• Discussion exercise: Review and close nonconformity reports.

Course assessment.

Course evaluation and wrap-up